Returns & Exchanges

We know that sometimes you buy something that doesn’t work out the way you had hoped, and for that reason we did our best to make a return policy that is helpful for you. If you are not fully satisfied with the quality of the products you bought, simply bring it back with your receipt and we will gladly issue you a credit note for further purchase or process an exchange within 3-4 days of the purchase date.
Items that you want to return must be unworn, unwashed and unused with all original tags attached. 

What qualifies as a return?
Any product would qualify as a return if it meets any of the following conditions:

  • Wrong product, size or color
  • Damaged product
  • Product lost in shipment
  • Products with major quality defects


How do I return an item?
The original invoice slips and appropriate proof like photos must be enclosed with all returns or exchanges. We do not accept returns or exchanges without the original invoice slip. You can return your items through courier service to our e-commerce warehouse at the following address:


Room No- 801, Level- 8.


74/B/1, Green Road.

Farmgate, Dhaka.


Refunds for online purchases
Your refund will be issued as a credit note for further purchases. You will be credited for the cost of the item(s) and applicable taxes. Shipping costs are not refundable.

Jewelry Exchange and Return Policy:

Please note that any kind of discount is not applicable on Jewelry

In case of any defect, KZ will either repair or replace the jewelry but shall not be responsible for the following:

  • If the defect relates to accidental damage, neglect or inappropriate handling
  • If the jewelry has been repaired or modified at any place other than KZ

Products once sold can be exchanged/upgraded within three days without any deductions and only once.

KZ’s original invoice and guarantee card must be provided during any transaction or exchange.

In case of exchange or return KZ jewelries, the following deductions will be made:

  • 25% of product price (excluding vat) for returned products
  • 12% of invoiced value for exchanged products (of the same or higher price)

KZ will pay back the refundable amount in cash within 3-4 days for any returned jewelry.

Nose pin, bangle and fashion jewelries are not covered by this exchange and return policy.